KitchenAid KHMD5 77510 Instruction for Use download pdf (Page 14)

If the hob is not working properly work through

the this guide before contacting our Customer

Care Centre.

The burner does not ignite, or the flame is

unsteady? Check that:

1. the gas, or electricity supply has not been

interrupted and that the control knob is turned

fully on.

2. the gas supply has not run out.

3. the openings on the burner have become

blocked.

4. the end of the electronic igniter is clean.

5. all the parts on the burner are properly

positioned.

The flame doesn’t stay on? Check that:

1. the button was pushed in properly when turning

on the burner for the time required to activate

the safety thermocouple.

2. the burner’s openings are not blocked in

relation to the thermocouple.

3. the end part of the thermocouple is clean.

The pans are not stable? Check that:

1. the bottom of the pot is perfectly flat.

2. the pot is centred on the burner.

3. the pan supports are correctly positioned with

all the rubber feet in place.

If, despite all these checks and after tuning the hon

off and on again, you are still experiancing

problems please contact our Customer Care

Centre on 00800-3810-4026.

Troubleshooting guide

Before contacting our Customer Care Centre please check to

see if the problem can be fixed by refering to the

troubleshooting guide.

1. If the fault persists contact us on 00800-3810-4026. We will ask

you for some information, it will help us, help you if you have the

following information ready to give us:

• a short description of the falut

• the serial number and model number of the appliance

• the service number ( the number after the word service on the

rating plate on the bottom of the hob. The service number can

also be found in the warranty booklet.

• your name, full address including postcode and telephone number.

Note: If there is a problem with your hob, failure to contact us

could seriously compromise the safety and quality of this

appliance.

After Sales Service

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KitchenAid KHMD5 77510 Instruction for Use Page 14

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