KitchenAid KHMP5 77510 Instruction for Use download pdf (Page 14)

If the hob is not working properly, work through

this guide before contacting our Customer Care

Centre.

Problem: The burner does not ignite or the

flame is unsteady. Check that:

1. The gas or electricity supply has not been

interrupted and the control knob is switched

on.

2. The gas supply has not run out.

3. The openings on the burner are not blocked.

4. The end of the electronic spark plug is clean.

5. All the parts of the burner are in the correct

position.

Problem: The flame goes out. Check that:

1. The control knob was pushed in properly

when switching on the burner and for the time

required to activate the safety thermocouple.

2. The openings on the burner to the

thermocouple are not blocked.

3. The end of the thermocouple is clean.

Problem: The pans are not stable. Check that:

1. The base of the pan is completely flat.

2. The pan is in the centre of the burner.

3. The pan supports are correctly positioned with

all the rubber feet in place.

If you are still experiencing problems despite

carrying out these checks and after switching the

hob off and on again, please contact our

Customer Care Centre on 00800-3810-4026.

Before contacting our Customer Care Centre, please check to

see if you can rectify the problem by referring to the

troubleshooting guide.

• If the fault persists, contact us on 00800-3810-4026. It will help

us to help you if you have the following information ready to

hand:

• A short description of the fault.

• The serial number and model number of the appliance.

• The service number (the number following the word "Service"

on the rating plate on the bottom of the hob; the service

number can also be found in the warranty booklet.

• Your name, full address (including postcode) and telephone

number.

Note: If there is a problem with your hob, failure to contact us

could seriously compromise the safety and quality of the

appliance.

After-sales Service

Troubleshooting guide

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KitchenAid KHMP5 77510 Instruction for Use Page 14

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