Kitchenaid KGCV566 User Manual download pdf (Page 13)

Burner sparks but does not light

■

Is there continuous sparking, but the burner does not

light?

Discontinue use of the surface burner and contact a

service technician.

Excessive heat around cookware on cooktop

■

Is the cookware the proper size?

Use cookware about the

same size as the surface cooking area, element or surface

burner. Cookware should not extend more than 1 in. (2.5 cm)

outside the cooking area.

Cooktop cooking results not what expected

■

Is the proper cookware being used?

See “Cookware”

section.

■

Is the control knob set to the proper heat level?

See

“Cooktop Controls” section.

■

Is the appliance level?

Level the appliance. See the

Installation Instructions.

ASSISTANCE OR

SERVICE

Before calling for assistance or service, please check

“Troubleshooting.” It may save you the cost of a service call. If

you still need help, follow the instructions below.

When calling, please know the purchase date and the complete

model and serial number of your appliance. This information will

help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you

only use factory specified parts. These factory specified parts will

fit right and work right because they are made with the same

precision used to build every new KITCHENAID

appliance.

To locate factory specified parts in your area, call our Customer

Interaction Center telephone number or your nearest KitchenAid

designated service center.

In the U.S.A.

Call the KitchenAid Customer Interaction Center toll free:

1-800-422-1230.

Our consultants provide assistance with:

■

Features and specifications on our full line of appliances.

■

Installation information.

■

Accessory and repair parts sales.

■

Specialized customer assistance (Spanish speaking, hearing

impaired, limited vision, etc.).

■

Referrals to local dealers, repair parts distributors, and

service companies. KitchenAid designated service

technicians are trained to fulfill the product warranty and

provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your

area, you can also look in your telephone directory Yellow

Pages.

For further assistance

If you need further assistance, you can write to KitchenAid with

any questions or concerns at:

KitchenAid Brand Home Appliances

Customer Interaction Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Accessories U.S.A.

To order accessories, call the KitchenAid Customer Interaction

Center toll free at

1-800-442-9991

and follow the menu prompts.

Or visit our website at

www.kitchenaid.com

and click on “Shop-

Online,” then “Accessories.”

In Canada

For product related questions, please call the KitchenAid Canada

Customer Interaction Center toll free:

1-800-461-5681

Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).

Saturday 8:30 a.m. - 4:30 p.m. (EST).

Our consultants provide assistance with:

■

Features and specifications on our full line of appliances.

■

Referrals to local dealers.

For parts, accessories and service in Canada

Call

1-800-807-6777.

KitchenAid designated service technicians

are trained to fulfill the product warranty and provide after-

warranty service, anywhere in Canada.

For further assistance

If you need further assistance, you can write to KitchenAid

Canada with any questions or concerns at:

Customer Interaction Center

KitchenAid Canada

1901 Minnesota Court

Mississauga, Ontario L5N 3A7

Please include a daytime phone number in your correspondence.

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Kitchenaid KGCV566 User Manual Page 13

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